Flood Dry Elite is based right here in Plano, and that's not a marketing line — it's why we can have a crew at your door in under an hour when a supply line lets go at midnight. We've been drying out Plano homes since 2013, from the established neighborhoods east of Central Expressway to the newer construction out toward Legacy and West Plano. After more than a decade of local calls, we know how water moves through the homes this city is built from.
Plano's housing stock runs the full range, and each era brings its own failure points. The mature neighborhoods built from the 1970s through the early '90s are now sitting on plumbing that's reaching the end of its service life — older copper supply lines, original water heaters, and angle stops that get brittle with age. The newer master-planned areas in West Plano lean on PEX and slab construction that fails differently: a cracked fitting or a second-floor washer hose that floods two stories at once.
What ties nearly every Plano call together is the ground underneath. The whole city sits on expansive clay that swells in spring rain and shrinks hard through a 100-degree summer. As that clay pulls away, foundations flex and the water lines buried in the slab get stressed — which is why slab leaks spike here every July and August. Add Plano's many two-story homes and you get our most common surprise call: an upstairs leak that follows the framing and surfaces in a downstairs ceiling, often far from where it started.
We're a full-service restoration company, which means we handle the whole problem, not just the part you can see:
Water damage doesn't keep business hours, and neither do we. Our phones are answered around the clock, and because we're a Plano company, "on the way" means a local crew is already rolling — not a call center dispatching someone from across the metroplex an hour later. We find hidden water with moisture meters and thermal imaging, then dry it with commercial air movers and dehumidifiers sized to your space.
We're family-owned, and we've built this business one Plano home at a time since 2013. Our technicians are IICRC-certified — the industry standard for water restoration — and we're fully licensed and insured. When you call, you're talking to people who know which neighborhoods sit on the worst of the clay and how an upstairs burst in a Plano two-story tends to travel. That local knowledge is the difference between mapping the real damage and missing half of it.
Bottom line: if there's water where it shouldn't be, the first hour decides how much of your home you save. Because we're based in Plano, that first hour is one we can actually meet. Water coming in right now? Call Flood Dry Elite at 469-555-0140 — 24/7 emergency response, IICRC-certified crews on-site in under an hour.
Plano is our home base, so most calls get a crew on-site in under an hour, day or night. We're not driving in from another county — we live and work here. The faster we extract standing water, the less of your floors, walls, and cabinets we have to remove later.
Very possibly. Plano sits on expansive clay soil that shrinks in summer and stresses the lines running through your slab. A leak under the slab rarely drips where you can see it — watch for a spiking bill, a warm spot on the floor, or running-water sounds with everything off. Those deserve a fast look.
We document the source, the damage, and our drying process thoroughly so your claim reflects what actually happened, and we work directly with most major carriers. What's covered is your adjuster's call, not ours — but clear documentation from hour one is what protects you.
Call our 24/7 line and a local crew is on the way — typically on-site in under an hour across Plano and the surrounding area.